From vidic@infowks.comFri Aug 25 21:59:11 1995 Date: Wed, 23 Aug 95 09:10:40 -0400 (EDT) From: The infoWorks Partnership To: EUMEDNET@chico2.rediris.es, sanet-mg@amani.ces.ncsu.edu, ENTER-L@devcan.ca, eeurope-business@hookup.net, listserv@listserv.ncsu.edu, usaid-cbd-l@info.usaid.gov Subject: _Community Information Service Management Guidelines_ Hello to all: Based on the amount of interest we've drawn from several other topic-related listservs, and with suggestions from our colleagues, we are posting information on our newly released book, _Community Information Service Management Guidelines_. Please find all necessary information below. All the best, Brian Vidic Network Design co-author ======================================================= _Community Information Service Management Guidelines_ The infoWorks Partnership announces the release of the first complete resource dedicated to the design, development and daily operation of community information services. Referred to as community information networks, on-line information services, public access networks, and community information services, the advent of these services continues to transform the landscape of community economic and social development around the world. This book is dedicated to providing the necessary information persons and organizations need to design and operate these services on a daily basis. A Sampling of the Topics Covered: * ORGANIZATIONAL STRUCTURE * REVENUES, BUDGETS, EXPENDITURES * FUNDING RESOURCES and ALTERNATIVE FUNDING IDEAS * PERSONNEL * SITE SELECTION and PREPARATION * HARDWARE, and SOFTWARE ACQUISITION * DATA ACQUISITION * USER SUPPORT * WORKING with INTERNET PROVIDERS (POPs) * DEVELOPMENT of WORLD WIDE WEB SITES * SYSTEM CONCEPTUALIZATION and DESIGN * RISK CONTROL and LEGAL ISSUES * DOCUMENTATION * COMPREHENSIVE PLANNING * STRATEGIC PLANNING * TAKING ACTION * RESEARCH and EVALUATION * ACCOUNTABILITY Additionally, this book provides actual surveys, needs assesments and evaluation tools for administrators. These tools can be used in practice by administrators. There are nearly 20 tools in the book that are designed to be copied, used and made functional. Some of the tools are listed below. * USER SATISFACTION SURVEY * SIX-MONTH EVALUATION * PRE-PROJECT EVALUATION AND IMPACT QUESTIONS * INITIAL NEEDS ASSESSMENT * PRE-INTERVIEW TELEPHONE SURVEY Several additional topics are covered. All information is presented in a concise, easy-to-read format. It is designed to assist the administrator, the systems operator, the trainer, and the user. Anyone that is currently operating an information service in a community of any size should have this book residing on their desktop. It is *the* definitive work on community information services and should be the companion of any community information service administrator or organization. The book takes advantage of the organizational experience and success of The infoWorks Partnership, and the personal experience and successes of Clark Rogers and Brian Vidic, co-authors. Call them PANs, Free-Nets (c), community information networks, etc....these services have become part of the landscape of communities around the world. The success stories and evidence of impact has been documented time and again. The book is the logical accompanyment to those planning to establish a service, and those that have been operating them for years. ======================================================== Please reserve a copy of _Community Information Service Management Guidelines_ for myself and/or my organization. The price of the book is $79.95. Please allow 7-10 days for delivery. Name: __________________________________________ Organization/Company:_____________________________ Name of Network:_________________________________ Address:_________________________________________ City:____________________________________________ State:_____________ Zip Code:_________ Country:_________________________________________ Phone Number: ___________________________________ Fax Number:______________________________________ Internet Address:___________________________________ ______________________________________________________________ Payment Methods: Personal/Company Check, Money Order, Cashier's Check (No Credit Card Orders) **All International Orders add $15 for S/H. Questions or comments should be directed to Brian Vidic at vidic@infowks.com ...........or call the numbers listed below. The infoWorks Partnership 800 Vinial Street Suite B312-313 Pittsburgh, PA 15212-5128 USA (800) 434-5790 (Inside the continental United States) (412) 322-5790 (International, or in Pittsburgh) (412) 322-5792 Fax vidic@infowks.com works_i@wvlink.mpl.com World Wide Web >< http://www.infowks.com ======================================= Leaders in Information Technology Service and Design