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Dissertation Information for Lorraine M. Duvall

- Lorraine M. Duvall
- (Alias) Lorraine Mary Duvall

- Ph.D.

- Library and Information Science

- Syracuse University (USA) (1993)

- Jeffrey H. Katzer

- Thomas H. Martin
- Donald Adelard Marchand
- Barbara H Kwasnik

MPACT Status: Fully Complete

Title: A study of problematic situations and information needs of software managers in the United States and Japan

Abstract: The purpose of this dissertation research was to increase our understanding of the problems in managing software development, the situations in which these problems occurred, and the information needed and used in these situations--all from the perspective of software managers. The qualitative research method utilized during this study was based upon Grounded Theory, a user-based approach from the social sciences that facilitates the discovery and definition of generalizations and themes about a complex subject, such as software development.

Thirty-two managers from 14 companies in the United States and Japan were interviewed. The results of the analysis of the data collected suggest that there are many interacting technical and non-technical factors that came into play. Managers spoke about problems with requirements, people (developers and customers), constraints placed upon the development efforts, performance, and change. They spoke of the source of their problems and the entity influenced by the situations they considered problematic. The actions taken by managers and/or their people were activity driven. That is, what managers did was dependent upon the situation in which the problem, or potential problem, occurred. The roles managers played also depended upon the situation. Managers spoke of the context in which they used information including why they needed or used the information, the source of the information or the vehicle that supplied the information, the form and content of the information, and the problems they had getting or using the information.

Two major differences between the development contexts of the managers in the United States and Japan were related to development personnel and constraints placed upon the projects. Similar hardware, software tools, and software processes were applied to their development efforts. Examining the technological aspects of software development, there appears to be few distinguishing characteristics between the practices of the two countries. In contrast, the examination of management and sociological issues provides insight into the differences, specifically related to roles managers played with their people, subcontractors, and customers.

MPACT Scores for Lorraine M. Duvall

A = 0
C = 0
A+C = 0
T = 0
G = 0
W = 0
TD = 0
TA = 0
calculated 2008-05-28 20:30:31

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Students under Lorraine M. Duvall

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