Dissertation Information for Sharon Dezel Jenkins
MPACT Status: Fully Complete
Title: The applicability of SERVPERF in judging service quality for biomedical information professionals
Abstract: The applicability of SERVPERF as a tool for judging the quality of services used by biomedical information professionals was tested using standard statistical procedures. Data was gathered nationally via a combination of electronic and non-electronic forms, from Area Health Education Center (AHEC) information professionals and the results consolidated to provide information for the study. It was determined that SERVPERF was applicable in making judgements about service quality for AHEC information professionals. Their perceptions about service quality tended to have a greater influence than did their level of actual satisfaction on whether or not they planned to use a particular service in the future. There is currently no validated tool available to ascertain the quality of services offered to these valuable members of the rural health care team. This dissertation proposes to provide such a tool, and to serve as a guide or template for other professionals seeking a means to judge service quality in their own disciplines.
MPACT Scores for Sharon Dezel Jenkins
Advisors and Advisees Graph
Students under Sharon Dezel Jenkins