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Dissertation Information for Bradley Wade Bishop

NAME:
- Bradley Wade Bishop

DEGREE:
- Ph.D.

DISCIPLINE:
- Library and Information Science

SCHOOL:
- Florida State University (USA) (2010)

ADVISORS:
- Charles R. McClure

COMMITTEE MEMBERS:
- Gary Burnett
- Lisa Jordan
- Ebrahim Randeree

MPACT Status: Fully Complete

Title: Chat reference and location-based questions: A multi-method evaluation of a statewide chat reference consortium

Abstract: This dissertation addresses a lack of knowledge about chat reference and location-based
questions and the implications of this lack of knowledge on chat reference consortia. Chat
reference and location-based questions refers to the question-negotiation process in the chat
mode of responding to users’ location-based questions. In one statewide chat reference
consortium, Ask a Librarian, users are able to pose questions to any information provider from
103 participating information agencies. In turn, any agency’s information provider is able to
respond to questions from any user. This situation creates a scenario whereby in order to respond
to a location-based question, an information provider must determine the location or locations in
the question to formulate a correct response. Additionally, because local information providers
are closer in proximity and more familiar with a location or locations within his or her same
county, he or she may provide a higher correct response fill rate to location-based questions than
a non-local information providers. This study’s methodology utilizes content analysis,
quantitative analysis, focus groups, and unobtrusive testing to address research questions that
explore the types of location-based questions, the question-negotiation process in the chat mode
of responding to these questions, and the correct response fill rate of consortium information
providers. Practical recommendations from this study include populating the consortium’s
knowledge base with local knowledge, especially information about participating information
agencies. Findings indicate that chat consortia may overcome the potential weakness of location-
based questions (i.e., referral, incorrect response) if participating information agencies improve
their online dissemination of local knowledge related to frequently asked location-based
questions.

MPACT Scores for Bradley Wade Bishop

A = 0
C = 0
A+C = 0
T = 0
G = 0
W = 0
TD = 0
TA = 0
calculated 2010-07-30 15:35:59

Advisors and Advisees Graph

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Students under Bradley Wade Bishop

ADVISEES:
- None

COMMITTEESHIPS:
- None