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Dissertation Information for Keisuke Inoue

- Keisuke Inoue

- Ph.D.

- Library and Information Science

- Syracuse University (USA) (2013)

- Elizabeth DuRoss Liddy

- Robert Oddy
- Nancy Jean McCracken
- Jeffrey Pomerantz
- Bei Yu
- Barbara H Kwasnik
- Howard Turtle
- Samuel Clemence

MPACT Status: Fully Complete

Title: An Investigation of Digital Reference Interviews: A Dialogue Act Approach

Abstract: The rapid increase of computer-mediated communications (CMCs) in various forms such as micro-blogging (e.g. Twitter), online chatting (e.g. digital reference) and community- based question-answering services (e.g. Yahoo! Answers) characterizes a recent trend in web technologies, often referred to as the social web . This trend highlights the importance of supporting linguistic interactions in people's online information-seeking activities in daily life - something that the web search engines still lack because of the complexity of this human behavior. The presented research consists of an investigation of the information-seeking behavior of digital reference services through analysis of discourse semantics, called dialogue acts, and experimentation of automatic identification of dialogue acts using machine-learning techniques. The data was an online chat reference transaction archive, provided by the Online Computing Library Center (OCLC). Findings of the discourse analysis include supporting evidence of some of the existing theories of the information-seeking behavior. They also suggest a new way of analyzing the progress of information-seeking interactions using dialogue act analysis. The machine learning experimentation produced promising results and demonstrated the possibility of practical applications of the DA analysis for further research across disciplines.

MPACT Scores for Keisuke Inoue

A = 0
C = 0
A+C = 0
T = 0
G = 0
W = 0
TD = 0
TA = 0
calculated 2014-03-08 19:47:04

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Students under Keisuke Inoue

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