Difference between revisions of "INLS 501: Information Resources and Services"

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  -- [http://www.simmons.edu/gslis/news/news/2008.php#news873 Allen Smith]
 
  -- [http://www.simmons.edu/gslis/news/news/2008.php#news873 Allen Smith]
 
 
== Please note ==
 
 
This syllabus is under development.
 
  
  
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This course will address sources, services, and systems for providing reference and information service in libraries and information centers. We will examine, create, and evaluate reference sources in a variety of formats. You will gain experience with using, providing, and evaluating reference services in a variety of media.
 
This course will address sources, services, and systems for providing reference and information service in libraries and information centers. We will examine, create, and evaluate reference sources in a variety of formats. You will gain experience with using, providing, and evaluating reference services in a variety of media.
  
The course is divided roughly into the following areas:
+
The course will address the following areas, in varying depth:
 
* Overview of the reference function and the role of libraries;
 
* Overview of the reference function and the role of libraries;
 
* The history and future of reference service;
 
* The history and future of reference service;
* Major categories of information tools;
 
 
* Structure, access, and evaluation of information tools;
 
* Structure, access, and evaluation of information tools;
* Reference collection development;
 
 
* Question negotiation;
 
* Question negotiation;
 
* Search skills and search strategy; and
 
* Search skills and search strategy; and
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== Instructor ==
 
== Instructor ==
  
Jeffrey Pomerantz
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{{:About}}
Associate Professor
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School of Information and Library Science
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Office: 306 Manning Hall
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Office hours: Tu/Th 11-12:30
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Email: pomerantz@unc.edu
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Phone: 962-8064
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Website: http://ils.unc.edu/~jpom
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Blog: http://www.ibiblio.org/pomerantz/blog/
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Twitter: [http://twitter.com/jpom @jpom]
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== Course management ==
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== Course management ==
  
[https://sakai.unc.edu/portal/site/inls501 Sakai site]: Only your grades will be in Sakai. All other course content and activity will be on the [http://inls501.web.unc.edu/ course WordPress site].
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[https://sakai.unc.edu/portal/site/inls501f12 Sakai site]: Only your grades will be in Sakai. All other course content and activity will be on the [http://inls501.web.unc.edu/ course WordPress site].
 +
 
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Course [http://libraryschool.campusguides.com/index.php?gid=2194 LibGuides site]  (I will provide you with login info in class)
  
 
Course [http://piazza.com/class#fall2012/inls501 Piazza site]
 
Course [http://piazza.com/class#fall2012/inls501 Piazza site]
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== Textbook & reading ==
 
== Textbook & reading ==
  
There is one required text for this course:
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No textbook is required.
  
Bopp, Richard E. and Linda C. Smith. (2001). ''Reference and Information Services: An Introduction'', 3rd ed. Englewood, CO: Libraries Unlimited.
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All readings will be assigned on the course Schedule. All readings will be available on the free web, as an [http://eresources.lib.unc.edu/ejournal/ ejournal], or via the Library's [http://eres.lib.unc.edu/ ereserves]. Readings are also listed in my [http://pinboard.in/u:jpom/t:inls501/t:reading/ course Pinboard feed].
 +
 
 +
Readings are listed on the Schedule on the day on which we will discuss them.
 +
 
 +
I collect other items of interest using the [https://pinboard.in/u:jpom/t:inls501/ inls501] tag on Pinboard. Please do the same.
  
Available in the [http://www.store.unc.edu/ bookstore] and on reserve in the [http://sils.unc.edu/itrc/library/index.html SILS library].
 
  
 
=== Additional reading ===
 
=== Additional reading ===
  
Reference is a central function of libraries, and as a result a lot gets written about it. Bopp & Smith is the textbook that we use in this course, but another good text is the two-volume work by Katz:
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Reference is a central function of libraries, and as a result a lot gets written about it. The two standard textbooks that get used in Reference courses are:
 +
 
 +
Bopp, Richard E. and Linda C. Smith. (2001). ''Reference and Information Services: An Introduction'', 3rd ed. Englewood, CO: Libraries Unlimited.
  
 
Katz, William A. (2002). ''Introduction to Reference Work, Volume I: Basic Information Sources''. 8th Ed. New York: McGraw‑Hill.
 
Katz, William A. (2002). ''Introduction to Reference Work, Volume I: Basic Information Sources''. 8th Ed. New York: McGraw‑Hill.
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Katz, William A. (2002). ''Introduction to Reference Work, Volume II: Reference Services and Reference Processes''. 8th Ed. New York: McGraw‑Hill.
 
Katz, William A. (2002). ''Introduction to Reference Work, Volume II: Reference Services and Reference Processes''. 8th Ed. New York: McGraw‑Hill.
  
And there are several journals dedicated to reference, including:
+
There are several journals dedicated to reference, including:
  
 
* [http://www.rusq.org/ Reference & User Services Quarterly] (RUSA's journal, formerly titled RQ (Reference Quarterly))
 
* [http://www.rusq.org/ Reference & User Services Quarterly] (RUSA's journal, formerly titled RQ (Reference Quarterly))
 
* [http://www.emeraldinsight.com/0090-7324.htm Reference Services Review]
 
* [http://www.emeraldinsight.com/0090-7324.htm Reference Services Review]
 
* [http://www.informaworld.com/smpp/title~db=jour~content=t792306953 The Reference Librarian]
 
* [http://www.informaworld.com/smpp/title~db=jour~content=t792306953 The Reference Librarian]
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 +
And pretty much every journal in the field of ILS publishes articles on reference from time to time.
  
  
 
== Assignments ==
 
== Assignments ==
  
==== [[INLS 501: Reference Service Evaluation | Reference Service Evaluation]] ====
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==== [[INLS 501: Information Service Evaluation | Information Service Evaluation]] ====
 
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==== [[INLS 501: Question Answering and Source Evaluation | Question Answering and Source Evaluation]] ====
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==== [[INLS 501: Internet Public Library | Internet Public Library]] ====
 
==== [[INLS 501: Internet Public Library | Internet Public Library]] ====
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==== [[INLS 501: Street Reference | Street Reference]] ====
 
==== [[INLS 501: Street Reference | Street Reference]] ====
  
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<strike>
 
==== [[INLS 501: Course Page | Course Page]] ====
 
==== [[INLS 501: Course Page | Course Page]] ====
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</strike>
  
==== [[INLS 501: Liaison Librarianship | Liaison Librarianship]] ====
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==== [[INLS 501: Homework | Homework]] ====
  
 
<!--
 
<!--
 
Former and never-used assignments
 
Former and never-used assignments
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 +
==== [[INLS 501: Liaison Librarianship | Liaison Librarianship]] ====
 +
 +
Embedded in the IPL & Social Q&A assignments:
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==== [[INLS 501: Information Source Evaluation | Information Source Evaluation]] ====
 +
 +
==== [[INLS 501: Question Answering and Source Evaluation | Question Answering and Source Evaluation]] ====
 +
 +
==== [[INLS 501: Reference Service Evaluation | Reference Service Evaluation]] ====
  
 
==== [[INLS 501: Job Shadowing | Job Shadowing]] ====
 
==== [[INLS 501: Job Shadowing | Job Shadowing]] ====
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See my [[Course Policies | course policies]].
 
See my [[Course Policies | course policies]].
 +
 +
See the web.unc.edu [http://web.unc.edu/about/online-class-statement/ Online Class Statement].
 +
 +
Your final grade will be calculated as follows:
 +
* Information Service Evaluation: 10 points
 +
* Internet Public Library: 15 (5 points per question)
 +
* Social Q&A: 15 (5 points per question)
 +
* Street Reference: 20
 +
* Participation: 10
  
  

Revision as of 09:02, 8 October 2012

"The answer is inconsequential. It's how we go about finding the answer."

-- Allen Smith


Course description

This course will address sources, services, and systems for providing reference and information service in libraries and information centers. We will examine, create, and evaluate reference sources in a variety of formats. You will gain experience with using, providing, and evaluating reference services in a variety of media.

The course will address the following areas, in varying depth:

  • Overview of the reference function and the role of libraries;
  • The history and future of reference service;
  • Structure, access, and evaluation of information tools;
  • Question negotiation;
  • Search skills and search strategy; and
  • Evaluation of reference services.

INLS 501 is an introduction to reference sources and services, broadly construed. If you are interested in reference work in specific environments, SILS offers a variety of courses: INLS 703, 704, & 705, 708, 709, and others.


Course objectives

By the end of the course, students will:

  1. Be able to identify appropriate information sources and search tools for various types of information needs, and
    1. Use these sources and tools effectively,
    2. Evaluate information sources and search tools for quality,
    3. Evaluate information sources and search tools for relevance to their own information needs,
  2. Understand the steps of the reference transaction, including question negotiation and search strategy development,
  3. Be able to create documents for indirect reference.


Instructor

Jeffrey Pomerantz, Ph.D.

Associate Professor

School of Information and Library Science

University of North Carolina at Chapel Hill

CB 3360, 100 Manning Hall

Chapel Hill, NC 27599-3360

v: 919-962-8064

f: 919-962-8071

pomerantz at unc dot edu

@jpom

Facebook

[Skype]

Blog

Office hours: I am in Seattle, WA for the 2013-14 academic year & will obviously therefore not be holding office hours in person. However I will still be reachable by all of the fine media listed above. Contact me via any means you prefer. I'm happy to schedule a phonecall if you require a longer conversation.
Curriculum vitae


Course management

Sakai site: Only your grades will be in Sakai. All other course content and activity will be on the course WordPress site.

Course LibGuides site (I will provide you with login info in class)

Course Piazza site


Textbook & reading

No textbook is required.

All readings will be assigned on the course Schedule. All readings will be available on the free web, as an ejournal, or via the Library's ereserves. Readings are also listed in my course Pinboard feed.

Readings are listed on the Schedule on the day on which we will discuss them.

I collect other items of interest using the inls501 tag on Pinboard. Please do the same.


Additional reading

Reference is a central function of libraries, and as a result a lot gets written about it. The two standard textbooks that get used in Reference courses are:

Bopp, Richard E. and Linda C. Smith. (2001). Reference and Information Services: An Introduction, 3rd ed. Englewood, CO: Libraries Unlimited.

Katz, William A. (2002). Introduction to Reference Work, Volume I: Basic Information Sources. 8th Ed. New York: McGraw‑Hill.

Katz, William A. (2002). Introduction to Reference Work, Volume II: Reference Services and Reference Processes. 8th Ed. New York: McGraw‑Hill.

There are several journals dedicated to reference, including:

And pretty much every journal in the field of ILS publishes articles on reference from time to time.


Assignments

Information Service Evaluation

Internet Public Library

Social Q&A

Street Reference

Course Page

Homework

Grading rubric & other policies

See my course grading rubric.

See my course policies.

See the web.unc.edu Online Class Statement.

Your final grade will be calculated as follows:

  • Information Service Evaluation: 10 points
  • Internet Public Library: 15 (5 points per question)
  • Social Q&A: 15 (5 points per question)
  • Street Reference: 20
  • Participation: 10


Schedule

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