INLS 501: Information Resources and Services
This course will address sources, services, and systems for providing reference and information service in libraries and information centers. We will examine, create, and evaluate reference sources in a variety of formats. You will gain experience with using, providing, and evaluating reference services in a variety of media.
The course is divided roughly into the following areas:
- Overview of the reference function and the role of libraries;
- The history and future of reference service;
- Major categories of information tools;
- Structure, access, and evaluation of information tools;
- Reference collection development;
- Question negotiation;
- Search skills and search strategy; and
- Evaluation of reference services.
INLS 501 is an introduction to reference sources and services, broadly construed. If you are interested in reference work in specific environments, SILS offers a variety of courses: INLS 703, 704, & 705, 708, 709, and others.
By the end of the course, students will:
- Be able to identify appropriate information sources and search tools for various types of information needs, and
- Use these sources and tools effectively,
- Evaluate information sources and search tools for quality,
- Evaluate information sources and search tools for relevance to their own information needs,
- Understand the steps of the reference transaction, including question negotiation and search strategy development,
- Be able to create documents for indirect reference.
Jeffrey Pomerantz Associate Professor School of Information and Library Science Office: 306 Manning Hall Office hours: Tu/Th 11-12:30 Email: firstname.lastname@example.org Phone: 962-8064 Website: http://ils.unc.edu/~jpom Blog: http://www.ibiblio.org/pomerantz/blog/ Twitter: @jpom
Textbook & reading
There is one required text for this course:
Bopp, Richard E. and Linda C. Smith. (2001). Reference and Information Services: An Introduction, 3rd ed. Englewood, CO: Libraries Unlimited.
Reference is a central function of libraries, and as a result a lot gets written about it. Bopp & Smith is the textbook that we use in this course, but another good text is the two-volume work by Katz:
Katz, William A. (2002). Introduction to Reference Work, Volume I: Basic Information Sources. 8th Ed. New York: McGraw‑Hill.
Katz, William A. (2002). Introduction to Reference Work, Volume II: Reference Services and Reference Processes. 8th Ed. New York: McGraw‑Hill.
And there are several journals dedicated to reference, including:
- Reference & User Services Quarterly (RUSA's journal, formerly titled RQ (Reference Quarterly))
- Reference Services Review
- The Reference Librarian
Grading rubric & other policies
See my course grading rubric.
See my course policies.
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