Difference between revisions of "INLS 782: Library Assessment"

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  "If you don't like change, you're going to like irrelevance even less."
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  "If you don't like change,  
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  you're going to like irrelevance even less."
 
   
 
   
  -- General Eric Shinseki, former U.S. Army Chief of Staff
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  -- General Eric Shinseki,  
 
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    former U.S. Army Chief of Staff
'''PLEASE NOTE:''' This syllabus is under development. This course will be offered in Fall 2010, and I will probably be tweaking the syllabus right up to the last minute. Return to this page often for the latest.
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<!-- [http://www.ils.unc.edu/courses/2006_fall/inls782_001/schedule-782.F06.htm INLS 782, Information Systems Effectiveness] -->
  
 
== Course description ==
 
== Course description ==
  
This course will provide an overview of evaluation and assessment activities in libraries. Students will consider various library operations as [http://wiki.eval.wmich.edu/wiki/Evaluand evaluands], and the extent to which these operations are [http://wiki.eval.wmich.edu/wiki/Evaluability evaluable]. Students will become familiar with existing tools for evaluating library operations, will [http://wiki.eval.wmich.edu/wiki/Evaluation_design design] their own evaluation, and conduct their own [http://wiki.eval.wmich.edu/wiki/Evaluation_research evaluation research].
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This course will provide an overview of evaluation and assessment activities in libraries. Students will consider various library operations as [http://ec.wmich.edu/g.htf?trm=evaluand evaluands], and the extent to which these operations are [http://pareonline.net/getvn.asp?v=8&n=20 evaluable]. Students will become familiar with existing tools for evaluating library operations, will [http://ec.wmich.edu/g.htf?trm=design%20(evaluation) design] their own evaluation, and conduct their own evaluation research.
  
This course will be composed of the following Units:
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This course will address the following themes:
 
# Introduction to evaluation, broadly construed, and approaches to evaluation that are common in libraries. The guiding questions for this unit are as follows:
 
# Introduction to evaluation, broadly construed, and approaches to evaluation that are common in libraries. The guiding questions for this unit are as follows:
 
#* What is evaluation?
 
#* What is evaluation?
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#* What data collection instruments already exist for evaluating library operations?
 
#* What data collection instruments already exist for evaluating library operations?
  
There is a Catch-22 involved in this course: conducting an evaluation depends on the appropriate use of methodology, but you will most likely not yet have taken [http://sils.unc.edu/programs/courses/descriptions.html#201 INLS 780: Research Methods]. We will make heavy use of various methodologies in this course, especially for your assignments. But this is not a course on research methods. We will therefore address specific methods as appropriate for the work in this course. For a more systematic approach to methodology, take INLS 780.
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There is a Catch-22 involved in this course: conducting an evaluation depends on the appropriate use of methodology, but you will most likely not yet have completed [http://sils.unc.edu/programs/courses/descriptions.html#201 INLS 780: Research Methods]. We will make heavy use of various methodologies in this course. But this is not a course on research methods. We will therefore address specific methods as appropriate for the work in this course. For a more systematic approach to methodology, take INLS 780.
  
  
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== Instructor ==
 
== Instructor ==
  
Jeffrey Pomerantz
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{{:About}}
Associate Professor
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School of Information and Library Science
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Office: 306 Manning Hall
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Office hours: Tu/Th 11-12:30
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Email: pomerantz@unc.edu
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Phone: 962-8064
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Web: http://ils.unc.edu/~jpom
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== Textbook & reading ==
 
== Textbook & reading ==
  
There is one required text for this course:
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There are two required texts for this course:
  
Matthews, J. R. (2007). [https://webcat.lib.unc.edu/record=b5636538~S1 Library Assessment in Higher Education]. Westport, CT: Libraries Unlimited.
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Matthews, J. R. (2007). ''[http://search.lib.unc.edu/search?R=UNCb5314553 The Evaluation and Measurement of Library Services]''. Westport, CT: Libraries Unlimited.
  
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This book is available in the [http://www.store.unc.edu/ Student Stores] and [http://webcat.lib.unc.edu/record=b6015208~S1 on reserve] in the SILS library. Also available [http://www.amazon.com/Evaluation-Measurement-Library-Services/dp/1591585325/ from Amazon] or any online bookseller.
  
This book is available in the [http://store107.collegestoreonline.com/ Student Stores] and on reserve in the [http://sils.unc.edu/itrc/library/index.html SILS library], as well as from the online bookseller of your choice.
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Davidson, E. J. (2012). [http://genuineevaluation.com/the-worlds-first-evaluation-e-minibook-actionable-evaluation-basics/ Actionable Evaluation Basics: Getting succinct answers to the most important questions].
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This book is available from [http://genuineevaluation.com/the-worlds-first-evaluation-e-minibook-actionable-evaluation-basics/ Amazon and Smashwords in a variety of formats].
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All readings will be assigned on the course Schedule. Readings not from Matthews will be available on the free web, as an [http://eresources.lib.unc.edu/ejournal/ e-journal], via the Library's [http://eres.lib.unc.edu/ e-reserves], or via this wiki. Readings are also listed in my [http://pinboard.in/u:jpom/t:inls890121/t:reading/ course Pinboard feed].
  
All readings will be assigned on the course Schedule. Readings not from Matthews will be available on the free web, as an [http://eresources.lib.unc.edu/ejournal/ ejournal], or via the Library's [http://eres.lib.unc.edu/ ereserves]. Readings are also listed in my [http://delicious.com/pomerantzj/inls890121+reading course delicious feed].
 
  
 
=== Additional reading ===
 
=== Additional reading ===
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Durrance, J. C., & Fisher, K. E. (2005). [http://search.lib.unc.edu/search?R=UNCb4681887 How Libraries and Librarians Help: A Guide to Identifying User-centered Outcomes]. Chicago: American Library Association.
 
Durrance, J. C., & Fisher, K. E. (2005). [http://search.lib.unc.edu/search?R=UNCb4681887 How Libraries and Librarians Help: A Guide to Identifying User-centered Outcomes]. Chicago: American Library Association.
  
Patton, M. Q. (2008). [http://search.lib.unc.edu/search?R=UNCb5767307 Utilization-Focused Evaluation]. Thousand Oaks: Sage Publications.
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Patton, M. Q. (2008). [http://search.lib.unc.edu/search?R=UNCb5767307 Utilization-Focused Evaluation]. Thousand Oaks, CA: Sage Publications.
  
Also the Association of Research Libraries (ARL) sponsors a biannual [http://www.libraryassessment.org/ Library Assessment Conference]. Conveniently, this conference will be taking place right in the middle of this semester, on 25–27 October 2010, in Baltimore. You should go.
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Scriven, M. (1991). [http://search.lib.unc.edu/search?R=UNCb2384679 Evaluation Thesaurus, 4th ed]. Newbury Park, CA: Sage Publications.
  
I've also aggregated a bunch of [http://www.google.com/reader/shared/user/16807362864068675753/label/INLS%20890 library assessment-related RSS feeds]: ''stay tuned''
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The Association of Research Libraries (ARL) sponsors a biannual [http://www.libraryassessment.org/ Library Assessment Conference]. The next conference will be 29–31 October 2012, in Charlottesville, VA. You should go.
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ARL also maintains the [https://groups.google.com/a/arl.org/group/arl-assess/ ARL ASSESS listserv], which is worth subscribing to.
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I've also aggregated a bunch of [http://www.google.com/reader/shared/user/16807362864068675753/label/INLS%20890 library assessment-related RSS feeds].
  
  
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==== [[INLS 890-121: Develop an Assessment Project | Develop an Assessment Project]] ====
 
==== [[INLS 890-121: Develop an Assessment Project | Develop an Assessment Project]] ====
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==== [[INLS 890-121: Homework | Homework]] ====
  
 
<!-- ==== [[INLS 890-121: Develop a Library Assessment Plan | Develop a Library Assessment Plan]] ==== -->
 
<!-- ==== [[INLS 890-121: Develop a Library Assessment Plan | Develop a Library Assessment Plan]] ==== -->
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See my [[Course Policies | course policies]].
 
See my [[Course Policies | course policies]].
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See the web.unc.edu [http://web.unc.edu/about/online-class-statement/ Online Class Statement].
  
  

Revision as of 10:10, 25 October 2012

"If you don't like change, 
 you're going to like irrelevance even less."

-- General Eric Shinseki, 
   former U.S. Army Chief of Staff


Course description

This course will provide an overview of evaluation and assessment activities in libraries. Students will consider various library operations as evaluands, and the extent to which these operations are evaluable. Students will become familiar with existing tools for evaluating library operations, will design their own evaluation, and conduct their own evaluation research.

This course will address the following themes:

  1. Introduction to evaluation, broadly construed, and approaches to evaluation that are common in libraries. The guiding questions for this unit are as follows:
    • What is evaluation?
    • What constitutes a good evaluation?
    • What is the difference between evaluation and research?
    • What approaches to evaluation are used in evaluating libraries?
  2. Overview of library operations and services, and how those are evaluated. Guiding questions:
    • What are the functions of a library? What activities and operations are engaged in by the library? What services are provided by the library?
    • What operations and services of the library are evaluable?
    • What data do the various operations and services of the library generate, that might be used in an evaluation? What data would be desirable to collect to evaluate a library function?
  3. Critique of existing evaluations of library operations and services, and investigation of existing evaluation instruments. Guiding questions:
    • What approaches to evaluating various library operations have been tried?
    • What data collection instruments already exist for evaluating library operations?

There is a Catch-22 involved in this course: conducting an evaluation depends on the appropriate use of methodology, but you will most likely not yet have completed INLS 780: Research Methods. We will make heavy use of various methodologies in this course. But this is not a course on research methods. We will therefore address specific methods as appropriate for the work in this course. For a more systematic approach to methodology, take INLS 780.


Course objectives

By the end of the course, students will be able to:

  • Identify library functions and services that must be assessed.
  • Plan, design, and implement an assessment program in a library.
  • Analyze and interpret the data from an assessment, and present that data for diverse audiences.


Instructor

Jeffrey Pomerantz, Ph.D.

Associate Professor

School of Information and Library Science

University of North Carolina at Chapel Hill

CB 3360, 100 Manning Hall

Chapel Hill, NC 27599-3360

v: 919-962-8064

f: 919-962-8071

pomerantz at unc dot edu

@jpom

Blog

A note about office hours: I live in Seattle, WA & will therefore not be holding in person office hours in Chapel Hill. I will hold virtual office hours using Google Hangouts. And I am reachable by all of the fine media listed above. Contact me via any means you prefer. I'm happy to schedule a phonecall if you require a longer conversation.
Curriculum vitae


Textbook & reading

There are two required texts for this course:

Matthews, J. R. (2007). The Evaluation and Measurement of Library Services. Westport, CT: Libraries Unlimited.

This book is available in the Student Stores and on reserve in the SILS library. Also available from Amazon or any online bookseller.

Davidson, E. J. (2012). Actionable Evaluation Basics: Getting succinct answers to the most important questions.

This book is available from Amazon and Smashwords in a variety of formats.

All readings will be assigned on the course Schedule. Readings not from Matthews will be available on the free web, as an e-journal, via the Library's e-reserves, or via this wiki. Readings are also listed in my course Pinboard feed.


Additional reading

Other good books on evaluation generally and evaluation in libraries specifically include:

Baker, S. L., & Lancaster, F. W. (1991). The Measurement and Evaluation of Library Services. Arlington, VA: Information Resources Press.

Davidson, E. J. (2005). Evaluation Methodology Basics: The Nuts and Bolts of Sound Evaluation. Thousand Oaks, CA: Sage Publications.

Durrance, J. C., & Fisher, K. E. (2005). How Libraries and Librarians Help: A Guide to Identifying User-centered Outcomes. Chicago: American Library Association.

Patton, M. Q. (2008). Utilization-Focused Evaluation. Thousand Oaks, CA: Sage Publications.

Scriven, M. (1991). Evaluation Thesaurus, 4th ed. Newbury Park, CA: Sage Publications.

The Association of Research Libraries (ARL) sponsors a biannual Library Assessment Conference. The next conference will be 29–31 October 2012, in Charlottesville, VA. You should go.

ARL also maintains the ARL ASSESS listserv, which is worth subscribing to.

I've also aggregated a bunch of library assessment-related RSS feeds.


Assignments

Develop an Assessment Project

Homework

Grading rubric & other policies

See my course grading rubric.

See my course policies.

See the web.unc.edu Online Class Statement.


Schedule

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