Subject: HQ's new no-questions return policy

From: Terry Kester <[email-masked]>
Date: Thu, 13 Feb 1997 14:24:33 -0500

HQ (Home Quarters) is one of the big home centers in our area.  In their
latest bid to get business, they say they will take back any tool you
bring back (within 30 days, with a receipt) no questions asked, even if
you have used it and don't have the box for it.  I was just wondering if
anyone knows what they do with the tools you bring back?  I don't like
the sounds of this new policy.  I can either picture buying something
"new" only to find it's been used, or the manufacturers getting lots of
units back for refurb and thus raising our prices along the way.  Anyone
know the scoop?

Terry

---

From: "David Outen" <[email-masked]>
Date: 14 Feb 1997 03:07:16 GMT

Defective and/or used merchandise is either trashed or returned to a
distribution center(used to go directly to the vendor).  The only major
exception to this are the MTD (outdoor) products.   This merchandise is
repaired and then sold as such.  I wonder why Home Depot booted their
mowers and tractors??   Returns have always been considered when pricing
products.  Items that have excessive returns tend to not get reordered. 
Everything gets returned so don't let that bother you.  When purchasing an
item nowadays you must keep the receipt because it eliminates some of the
less than honest practices that some individuals undertake.
                                                        Dave
---
**if replying by e-mail remove "X"s from address**

Terry Kester <[email-masked]> wrote in article <[email-masked]>...