Subject: UPS delivery policy

From: [email-masked] (Hackwood)
Date: 12 Feb 1997 19:47:53 GMT

This past summer, UPS guy comes by with a piece of paper and asks if we
ever received that item. I didn't know anything about it, so I ask wifey
(it was hers) and she didn't remember getting the package (just some
curtains). He asks me to sign. I sign. Now, UPS will no longer drop
packages at my door unless I sign for it which is a major drag. We've
never had a package stolen or waylaid before so I suspect UPS screwed up
somewhere. I say, "No problem, we'll take the risk. Just drop the
packages.". They say "No can do. We had to pay for the loss. There's
nothing you can sign or do to change that". Curious, we never did get the
curtains so how did UPS have to pay for it? Even more curious is that
we've never even filed for a loss.

Why is this note in rec.ww? Because I suspect lots of you get UPS
deliveries from mail orders and if you ever sign that UPS paper that says
you didn't get a package, then you're flagged for life. If you didn't get
something and it's only a few dollars (like in my case), it's better to
simply forget about it and eat the loss.

Weasel (tm)

"I have something to say: It's better to burn out, then to fade away"

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From: [email-masked] (michael buening)
Date: 12 Feb 1997 20:04:28 GMT

Hackwood ([email-masked]) wrote:
: This past summer, UPS guy comes by with a piece of paper and asks if we
: ever received that item. I didn't know anything about it, so I ask wifey
: (it was hers) and she didn't remember getting the package (just some
: curtains). He asks me to sign. I sign. Now, UPS will no longer drop
: packages at my door unless I sign for it which is a major drag. We've
: never had a package stolen or waylaid before so I suspect UPS screwed up
: somewhere. 

[SNIP]

I have never liked the policy of them just leaving things on my porch
without someone being home.  Now that I know I can have this changed
I'll have to call them up.  They have left very expensive things
sitting on my front porch in plain view of the neighborhood and it's a
typical town style neighborhood where the houses are cloes enough to
each other to practically touch roofs.  Now that my wife is home all
the time and on occasion we get something delivered they don't even
bother to stop.  They knock on the door, drop the package on the ground
and run like the wind back to their truck.  I know they are busy
but couldn't they wait for someone to get the door?

Anyway...I'd much rather be on the "don't leave things without a signature"
list than not.  
-- 
Mike Buening 
Dept. of Chemistry and Biochemistry
University of Notre Dame
[email-masked]        http://www.nd.edu/~mbuening

---

From: "Timothy M. Lange" <[email-masked]>
Date: Wed, 12 Feb 1997 16:04:32 -0800

Hackwood wrote:
> packages at my door unless I sign for it which is a major drag.

<snip>

I too order things that UPS/Fed-Ex wants me to sign for or they will not
deliver.  And actually I would not want them to leave computer
components
that I order or anything else that costs me significant dollars on my
front
porch all day.  I ask the companies that I order from to please deliver
to
my work address.  So far they are quite willing to do this.

Tim Lange 
West Lafayette, IN

---

From: [email-masked]
Date: Thu, 13 Feb 1997 04:16:23 GMT

>"I have something to say: It's better to burn out, then to fade away"

I prefer to have them come in requiring a signature so they call me at
work and I can stop on my way home from work. Better than missing
package.
Mike

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From: [email-masked] (Patrick R. Kane)
Date: Thu, 13 Feb 1997 06:50:21 GMT

[email-masked] (michael buening) wrote:

>I'll have to call them up.

Good luck. I had requested on more than one occasion that they not
leave packages on our door step. Sooner or later they always reverted
back to drop and run.

I'll assume everyone has a horror story about UPS. Mine was when I got
married. We had requested that packages not be left on the "doorstep."
Our doorstep was an open second floor balcony which was very visible
to all passerbys on the street. While on our two week honeymoon, they
left many packages that were wedding gifts. Fortunately, a neighbor
picked them up when they saw 'em. Unfortunately, not before someone
else helped themselves to one (confirmed) or more. We'll never know.
I'm sure someone is out there thinking how rude we were for never
acknowledging their wedding gift.

Just the other day, UPS left on the doorstep my new Panasonic 12V
Predator drill (which I like very much), and the box was clearly
marked "SIGNATURE REQUIRED."

Regards,
	Pat Kane <[email-masked]>

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From: Tim Iafolla <[email-masked]>
Date: Thu, 13 Feb 1997 13:23:00 -0500

> my work address.  So far they are quite willing to do this.

Last year I ordered a Gateway computer.  The UPS guy wasn't comfortable
leaving 3 large cow-spotted boxes on the front porch in plain sight.  So
he had a brainstorm and left them under our back porch...where they sat
for several days in the cold and rain while I called Gateway and bitched
about my computer not arriving.

---

From: "David Outen" <[email-masked]>
Date: 13 Feb 1997 20:01:30 GMT

When you are ordering and having it shipped via UPS be sure to tell the
company to make it signature required but keep in mind there is an
additional charge for this.
                                                 Dave 
-- 
**if replying by e-mail remove asterisks from address**

---

From: [email-masked] (darylb)
Date: 13 Feb 1997 19:55:57 GMT

In article <[email-masked]>,
[email-masked] (Hackwood) wrote:
snip
> packages at my door unless I sign for it which is a major drag. We've

snip

I could even deal with that if they had an after hours pick-up spot

Not a UPS fan
Daryl

-- 
- Clouds are high flying fogs.
- ³...ethidium bromide is a potent mutagen and carcinogen, and
the Merck index lists it as having a somewhat bitter taste²
- All waste ultimately becomes food.

---

From: [email-masked]
Date: Thu, 13 Feb 1997 20:51:18 -0600

In article <[email-masked]>,
> additional charge for this.

Spend $2 more and send Fed Ex. UPS is horrible.  I have had numerous
problems with their service.  I have very, very rarely had a problem with
Fed Ex.  I am not a Fed Ex employee or shareholder.

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