Subject: Mail Order Machinery, horror story concluded

From: "Ron Picchi" <[email-masked]>
Date: 31 Mar 1997 11:34:10 GMT

After having two Unisaws damaged/ destroyed  in transit from Woodworker's
Supply , with much lost time (and consequently, money) as well as mental
anguish throughout the process of finally receiving one in good condition, 
I must report that, in the end , Woodworker's Supply took care of me.  I
asked for a compensatory reduction in price as a condition of continuing my
purchase (and subsequently a third delivery attempt) and they agreed-- they
also took special precautions in preparing the saw for shipment the third
time around. While it may or may not be true that their freight carriers to
the S.F. bay area are of questionable reliability, Woodworker's itself was
very responsive to my complaints and was willing to resolve the situation
to my satisfaction,   --- Special thanks to Arlene in their traffic
department.

---

From: [email-masked]
Date: 31 Mar 1997 23:07:19 GMT

In article <[email-masked]>, "Ron Picchi" <[email-masked]> writes:

>, Woodworker's itself was

It is SO NICE to see some positive words anywhere!  I wont name names with respect to some of the commentaries around here that are more appropriate to the sandbox crowd.  Thank you for a bright
spot!

---

From: [email-masked] (Marty Escarcega)
Date: 1 Apr 1997 05:23:02 -0700

Thanks for the follow up, and thumbs up to WS for making it right by you. That 
gives those of us who read this newsgroup an idea of what they'll do to remedy 
a problem.

Marty