Problem: Most emergency and crisis services work primarily to solve problems: to provide medical services, to investigate crimes, put out fires, and to otherwise alleviate the crises. In general, however, services do not address the needs of family members, crime victims, or those not in need of immediate emergency help. Proposed solution: San Diego County has developed the Trauma Intervention Programs (TIP) to assist with this problem. Volunteers for the program go through intensive training and apprenticeships in preparation for their work. When there is an accident or other crisis, the emergency personnel alert TIP, which sends a volunteer to the scene. This volunteer helps the victim until relatives or others are able to provide support. The cost of the program is low since it involves volunteers; police and fire departments provide some of the funding, while other financial backing comes from the program's fund-raising. Evaluation: The program is considered a success. The volunteers are found to be helpful to the victims. The program is effective at maintaining every-day, round-the-clock availability of the services. The training program is successful in ensuring that the volunteers are capable of working in the crisis situations. Contact: Wayne Fortin, Execuive Director, Trauma Intervention Programs, Inc., Carlsbad Safety Center, Carlsbad, CA 92008. Citation: "Innovations in State and Local Government 1991." New York: The Ford Foundation, 1991. pp 8-9. Keywords: emergency services victim support