Troubleshooting and Known Problems
Minimum Browser Requirements
The iMeet application uses advanced features that are only provided by the most recent versions of Netscape Navigator. Bearing this in mind, this application has a verification routine built in that checks to ensure that the web browser you are using is at least Netscape Navigator 3.0 or better. Earlier versions of Navigator and other types of browsers do not support features such as Java applets, client-side JavaScript, and LiveConnect which are utilized by this application. You can get the latest version of Netscape's Navigator by going to the Netscape home page.
Server-side Timeout
If you are using the iMeet application
and you leave it for a period of time to work on something else, you
may be prompted with a dialog box asking you to please log in
again. After approximately 10 minutes of no access, the Netscape server will
assume you have finished with the application and will delete your state
information. When you try to access the
application again, the iMeet application will no longer be
sure who you are. As a result, the iMeet application asks you to log
in again before continuing.
Multiple Time Zones
Unfortnately, because it deals with only
12 hours of the day (7am to 7pm) this release of iMeet does not
correctly support users in different time zones. To be sure the
application functions as expected, ensure that all users for a
particular iMeet installation are in the same time zone.
Java Problems
Sometimes, one malfunctioning java applet can cause other java applets to
stop working. If the java applets are not functioning correctly, try closing down your browser starting a fresh copy. Some more specific problems are
listed below:
- Floorplan Applet does nothing - It is possible that the Map
URL for that room is specified incorrectly in the database. Remember
that the Java Security model does not allow an applet to access
resources on a machine other than the one it was originally downloaded
from. For this reason, all URLs in the iMeet database should be
relative URLs.
- Week Applet does nothing - One of the meetings for the week is
outside the hours of 7am to 7pm. This can happen if the users of the appliction are in different time zones
- Java Icons are not displaying - Sometimes when focus is removed from the netscape window, and then returned, the java applets are not restarted correctly. The easiest solution is to either resize the netscape window, reload the page, or scroll down the page, and then back up again.