Session 306: Want to Thrive? Listen to Your Users (Patrons, Researchers, Customers)

Thursday, August 28, 2008 - 2:00 PM-3:30 PM

Session Description from SAA Site

Speakers and Presentation Titles:
Richard L Pifer (Chair), Director of Public Services, Wisconsin Historical Society - "What Does It Mean to be a Customer-Focused Organization?"

Judit Olah, Curator, Alan K. Simpson Institute for Western Politics and Leadership, University of Wyoming - "User Studies Primer"

Alexis Braun Marks, Archivist - "Even You Can Do User Studies: Managing Projects on a Shoestring"