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The University of North Carolina at Chapel Hill
JOMC 50/EIS Research Initative
This site last updated February 26, 1997


RoweCom

Background

Libraries order periodicals each year, 500-5000/library. Large number of buyers and sellers involved.
Uses 3rd party agent who manually manages ordering, payment and customer service process.
3rd party earns 5% of gross expenditure.
3-6 months delay on customer service requests.

RoweCom changed the Business

Electronic directory of periodicals + electronic purchase.
Implemented together with BankOne and Open Market.
RoweCom can deliver service at a fraction of former cost.

http://www.rowe.com

This web site maintained by Eric Chernoff especially for students of the UNC's School of Journalism and Mass Communication's JOMC 50 class. For more information, please contact one of the following:
Prof. Deb Aikat
daikat@email.unc.edu
Tom Hughes, teaching assist ant
tahughes@email.unc.edu
Mike Manning
manning1@email.unc.edu
Eric Chernoff, student coordinator
echernof@email.unc.edu