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Excavating Occaneechi Town

Archaeology of an Eighteenth-Century Indian Village in North Carolina

Edited by R. P. Stephen Davis Jr., Patrick C. Livingood, H. Trawick Ward, and Vincas P. Steponaitis

Copyright © 1998 by the University of North Carolina Press. All rights reserved. ISBN 0-8078-6503-6 (cd-rom & booklet).


Section 9. Troubleshooting

If you encounter a difficulty or bug with the report software, please read below to see if we have addressed your problem in this list of frequently asked questions (FAQ).

If this list of FAQs with solutions does not solve your problem, you can contact technical support by posting an inquiry by e-mail to: or by faxing 919-966-3829.

Problem. The images in the report look very pixelized or display strange colors that will not go away.
Solution. The likely cause of this problem is that you are running Windows in a graphics mode that is not capable of showing enough colors for this software's configuration mode. You must run Windows in a graphics mode that can display at least 256 colors simultaneously. You will know if you are running Windows in a low-color graphics mode if you receive an error message when you start Excavating Occaneechi Town. If you receive an error message saying that you are not displaying enough colors then you need to exit this software and modify your Windows configuration to display more colors. See Changing Windows Graphics Modes for more information. If the high-color choice under the Graphics Mode heading in the Display Options is grayed out but you did not receive an error message, then your graphics mode is capable of displaying just 256 colors. Make sure that the 256-color mode, and not the high-color mode, is checked. If your problems continue, read below.

Problem. The graphics sometimes flash strange colors for just a second when I change pages before they go back to normal.
Solution. This phenomenon is known as palette flash and we have worked to reduce the likelihood of its occurring, but it is unavoidable on some computers and in some instances. This does not indicate that anything is wrong with your computer or with the software. Palette flash only occurs on computers that are in a 256-color graphics mode when more than one image tries to share the screen at the same time. With some computers, you can avoid this problem completely by switching to high-color graphics mode. See Changing Windows Graphics Modes if you think your computer is capable of higher-color modes in Windows.

Problem. I am running Windows 95 and the scroll bars next to the gray fields are difficult to see.
Solution. There are two simple ways to alleviate this problem. The first is to change the default color of the fields in this report from gray to white. This is done by choosing File | Display Options&ldots; from the menu and setting the color of the fields to white and then hitting OK. Now there should be no difficulty with a scroll bar that blends into the field.
A different solution for those who really like the gray fields is to change the Windows 95 color scheme. The indistinct scrollbar only occurs in a handful of color schemes in Windows 95. Go to the Start button and select Settings | Control Panel | Display. Then press the tab labeled Appearance at the top of the Window. Next choose a scheme from the list below the heading Schemes. The Windows Default unfortunately causes the indistinct scrollbars, but most of the other schemes work fine. Once you have selected a new scheme press OK.

Problem. When I try to print something, the border around the text cover part of the text, the graphics and text are not aligned correctly, or the text appears off-center in its text box.
Solution. When you encounter this problem, the first thing that you should try is to get the most up-to-date printer driver from your printer manufacturer. These are available for free through the Internet or by calling the manufacturer's support number. Most problems should be solved with updated printer drivers. If the problems persist, and your printer is capable of print modes better than 300 dpi (dots per inch), you might try setting the dpi to 300. This can be done from the menu bar with File | Print Setup. Select your printer and press Settings. Now find the control for dpi and set it to 300.

Problem. When I try to print something, I get an "out of disk space" error message.
Solution. Windows utilizes a software-based print spooler called the Print Manager in Windows 3.1. For this to work you must have spare disk space where Windows can place a copy of the information to be printed before sending it to the printer. If you get this error message, try freeing disk space by removing unneeded files or try issuing a smaller print job that will require less space.

Problem. I get an error whenever I try to run the videos.
Solution. You may not have Video for Windows installed or you may not have the correct compression drivers installed. For Windows 3.1 users, the drivers have been included on the Excavating Occaneechi Town CD-ROM. Windows 95 users can find these files on the Windows 95 installation disks.
Here are the instructions for Windows 3.1 users.
1. Start Windows.
2. Make sure you are in Program Manager.
3. Insert the Excavating Occaneechi Town CD-ROM in your CD drive.
4. Select File | Run from the menu.
5. Type d:\vfw\disk1\vfwsetup.exe in the window and press Enter if your CD-ROM drive is drive D.
Here are the instructions for Windows 95 users.
1. Select Settings | Control Panels from the Start button on the Taskbar.
2. Double click on the Add/Remove Programs icon.
3. Press the Windows Setup tab at the top of the window.
4. Click once on the line labeled "Multimedia" and then press the button labeled "Details..."
5. Make sure that there is a check next to the lines labeled "Media Player" and "Video Compression," then hit OK in both windows and follow the instructions.

Problem. When I run the videos the animation is very halting and there are breaks between movements.
Solution. Video is one of the most demanding things that a computer can perform. We have tried to make the video clips accessible to computers with a double-speed CD-ROM drive and at least a 486DX2-66 computer. However, we have found that performance can vary widely. For example, it has been documented that some high-speed CD-ROMs (6x or faster) may have difficulties playing slower-speed CDs. In addition the amount of memory on the system and the amount of cache memory reserved for the CD-ROM may impact performance.

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BACK to Contents: README.TXT files from CD-ROM

From Excavating Occaneechi Town, a CD-ROM for Windows / ISBN 0-8078-6503-6 / $45.00 / Published for the Research Laboratories of Archaeology by the University of North Carolina Press

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