Jack W. Ward III
105 Eugene St.
Carrboro, NC 27510
University of North Carolina at Chapel Hill
School of Information and Library Science
M.S. Information Science - May 2006
University of North Carolina at Chapel Hill
B.A. in English Literature with a minor in Mathematics - May 2000
Work Experience
User Experience Designer/Developer
www.Lulu.com (May 2006 - Present)
  • Conduct user research to determine user needs.
  • Work with software engineers, graphic designers, and stakeholders to design software services and applications for Lulu.com users.
  • Conduct user testing to assess usability and user perceptions.
  • Monitor analytics data to evaluate efficacy of iterative design changes.
  • Implement design for web browsers using XHTML, CSS, Javascript, and Adobe Flex.
Applications Designer
www.ibiblio.org (August 2004 - May 2006)
  • Design and implementation of web applications.
  • Provide contributor support and basic systems administration.
  • Audio/video editing, encoding, and streaming.
  • Research, development, and execution of new technologies and applications including RSS, podcasting, blogging software and bittorrent.
Web Developer
Academic Affairs Library, University of North Carolina, Chapel Hill, NC (September 2002 - August 2004)
  • Design, development and support of internet applications for library staff and patrons using PHP, MySQL, PERL, JavaScript, XML, and HTML.
  • Investigation and application of new technologies.
  • Beginning HTML, CSS, and PHP instruction for library staff.
  • Documentation of library web architecture for library staff.
Library Assistant
Academic Affairs Library, University of North Carolina, Chapel Hill, NC (December 2000 - September 2002)
  • Development and support of web database applications for the Media Resources Center.
  • Supervision of Media Resources Center operations and development of student projects.
  • Catalogue acquisitions and maintenance of Media Resources Center collection.
  • Workflow analysis and streamlining.

Freelance Experience
Shoeboxed.com (September 2008)
  • Information Architecture
  • Home page redesign
Events Programmer
Signal: Southeast Electronic Music Festival (October 2005 - April 2006)
  • Booking of venues and performers.
  • Management of events.
  • Co-founder of SignalFest & parent company Ctrl+Alt+Del, LLC.
Red Eye Distributions/Yep Roc Records (October 2004 - March 2005)
Isoph (June 2005 - December 2005)
  • Flash development.
  • Digital image creation and manipulation with Adobe Photoshop.
Site Portfolio
  • Lulu Studio™ Photo book
    (User research, user interface design, Flex programming)
  • Lulu Studio™ Calendar
    (User research, user interface design, Flex programming)
  • Lulu User Files
    [http://www.lulu.com/author/my_files.php] requires login
    (Interface design, client-side implementation)
  • Lulu User Dashboard
    [http://www.lulu.com/account] requires login
    (User research, user interface design, client-side implementation)
Academic Affairs Library
User centered design, user needs analysis, information architecture, interaction design, user testing, specifications development, analytical and interpretive thinking, problem solving.

Web development with XHTML, CSS, Javascript, Adobe Flex, PHP, Python, Django, PERL, MySQL, and XML.
Course Work
Human-Computer Interaction, User Interface Design, Systems Analysis, Information Retrieval, Programming for the World Wide Web, and Web Database Applications.
References available upon request.