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The big problem: context

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"Standard" business document components are different when used in different business contexts.

  • Example: shipping addresses
    • Addresses in Japan are different from addresses in the United States
    • Addresses in the auto industry are different from addresses in other industries
  • Example: invoice items
    • An invoice for shoes needs item fields for color; an invoice for gourmet coffee needs item fields for grind
    • Invoices for microprocessor boards have to contain serial numbers for the processor chips to detect substitution in shipment
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