{"id":4031,"date":"2015-02-02T09:21:44","date_gmt":"2015-02-02T14:21:44","guid":{"rendered":"http:\/\/ibiblio.org\/pjones\/blog\/?p=4031"},"modified":"2015-02-02T09:21:44","modified_gmt":"2015-02-02T14:21:44","slug":"noemail-from-abc-down-unders-modern-office","status":"publish","type":"post","link":"https:\/\/www.ibiblio.org\/pjones\/blog\/noemail-from-abc-down-unders-modern-office\/","title":{"rendered":"#noemail from ABC Down Under&#8217;s Modern Office"},"content":{"rendered":"<p><img decoding=\"async\" src=\"http:\/\/www.abc.net.au\/reslib\/201105\/r759985_6377622.jpg\" alt=\"credit: Steelcase Corp via Australian Broadcasting\" \/><\/p>\n<p>The modern office, as seen above, is changing once again. IT, says <a href=\"https:\/\/www.youtube.com\/watch?v=u3J9IX3RrKA\">David Oakley, Managing Director, ANZ at ServiceNow<\/a>, <em>&#8220;will be spending less time on laborious, manual tasks and can focus more on business driven, valued-added tasks.&#8221;<\/em> In short, that means #noemail.<\/p>\n<p><a href=\"http:\/\/www.abc.net.au\/technology\/articles\/2014\/10\/21\/4111324.htm\">Writing in an opinion piece for Technology + Games of Australian Broadcasting<\/a>, Oakley asks (as I do):<br \/>\nWhy do we expect and demand easily accessed consumer services &#8211; such as shopping, reservations and the like &#8212; but tolerate tedious, unresponsive, isolated, and asynchronous communications from an earlier century when in the office? <\/p>\n<blockquote><p>Nearly 75 per cent of the survey respondents said at least half of their company&#8217;s business processes still rely on email. Although emails are delivered quickly, they stall once they hit each person&#8217;s email box &#8211; hence why it is typically referred to as asynchronous communication. Email requires significant human intervention and doesn&#8217;t provide any visibility as to status, ownership, bottlenecks or priority. By primarily relying on email to run internal services, most companies are stuck with inefficient processes.<\/p><\/blockquote>\n<p>Oakley doesn&#8217;t stop with problem definition, but suggests where to pioneer new processes. Based on a KPMG study, he offers Human Resources, the enterprise&#8217;s largest internal service provider touching every employee at every level, as the place to begin offering a new service automation systems &#8212; sans email.<\/p>\n<p>Brief, helpful and online since October 2014 (news sometimes travels slowly towards me). Recommended quick read.<\/p>\n<blockquote><p>It&#8217;s time for email to take a backseat and for IT to deliver what their business users want, and their business efficiency demands &#8211; more automated services. This will not only drive increased productivity and efficiencies, but an improved bottom line and more satisfied employees.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>The modern office, as seen above, is changing once again. IT, says David Oakley, Managing Director, ANZ at ServiceNow, &#8220;will be spending less time on laborious, manual tasks and can focus more on business driven, valued-added tasks.&#8221; In short, that means #noemail. Writing in an opinion piece for Technology + Games of Australian Broadcasting, Oakley [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[],"class_list":["post-4031","post","type-post","status-publish","format-standard","hentry","category-noemail","post-preview"],"_links":{"self":[{"href":"https:\/\/www.ibiblio.org\/pjones\/blog\/wp-json\/wp\/v2\/posts\/4031","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ibiblio.org\/pjones\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ibiblio.org\/pjones\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ibiblio.org\/pjones\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ibiblio.org\/pjones\/blog\/wp-json\/wp\/v2\/comments?post=4031"}],"version-history":[{"count":2,"href":"https:\/\/www.ibiblio.org\/pjones\/blog\/wp-json\/wp\/v2\/posts\/4031\/revisions"}],"predecessor-version":[{"id":4033,"href":"https:\/\/www.ibiblio.org\/pjones\/blog\/wp-json\/wp\/v2\/posts\/4031\/revisions\/4033"}],"wp:attachment":[{"href":"https:\/\/www.ibiblio.org\/pjones\/blog\/wp-json\/wp\/v2\/media?parent=4031"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ibiblio.org\/pjones\/blog\/wp-json\/wp\/v2\/categories?post=4031"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ibiblio.org\/pjones\/blog\/wp-json\/wp\/v2\/tags?post=4031"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}