Re: [compost_tea] Re: cleaning machines

From: <wpb_at_sympatico.ca>
Date: Fri, 19 Dec 2003 08:36:49 -0800

Well then, you purchased the wrong brewer didn't you? Customer support
costs money, Documentation costs money. When you eat at MacDonalds you
shouldn't expect cloth napkins ;-)


chriscreid wrote:

> BILL SAID:
>
> And the question of responsibility being put on the brewer mfg.,
> well don't get me started again. Is the mfg of a milkshake mixer
> responsible for someone getting ill because the restaurant jockey is
> too busy or lazy to clean the cup after a couple of days of use???
> Does anyone need more example????
>
>
> I REPLY:
> Again, Bill, hold on. I bathe regularly. I have tested my tea, but
> not every time I brewed.T he manufacturer of my brewer is Bob
> Norsen. I got no cleaning instructions with my brewer. I didn't
> clean the PVC air column after the 90 degree elbow, or the 90 degree
> elbow leading into the vinyl tubing because "the air goes there".
> Why should it be dirty? I hosed off and cleaned off everything...I
> could see.
>
> Then I noticed a brown film inside the vinyl tubing. I tried to
> slosh some peroxide in there, but it didn't come out. Tried to ge
> the tubing off, but I couldn't. Wrote to Bob, who said I should be
> able to wiggle it off. Must be a wimp - still couldn't. Then Kevin
> Richardson wrote and suggested I just remove the tubing and add new
> stuff. Went to home Depot, got some tubing, cut the old stuff off.
>
> The other air column I still can't see and haven't yet found a good
> bottle brush to use in it. Got a post from somebody who borrowed a
> friend's Bob O Lator and discovered biofilm inside this tube. He
> wrote about how he cleaned it out.
>
> You may go and re-read Elaine's post to see how Bob's brewer is
> being represented to the public.
>
> Oh, also on the Bitti Bob O Lator, there is a PVC "hook" attached
> with a screw to the side of the brewer. You can use this to hang the
> brewer on a container, but if you are brewing small batches in a 32
> gallon container, it doesn't work. I wrote to bob and he told me to
> use a coat hanger to dangle the brewer in the tank, or to drill a
> new hold and move the hook.
>
> Also on this machine, there are little holes at the base of the
> column -- this is where the air and water are pushed into the main
> container. Be careful that bark or compost debris doesn't clog
> these holes. I pushed mine out with the tip of a coat hanger or
> something.
>
> So -- to Autumn's point -- I would like to see less smooth talk
> about how there's no problem with a brewer and less words that
> characterize (easy, little time, effortless, etc.) and more straight
> talk provided at the time of purchase of a brewer (15 min to clean,
> extra tools required, trouble spots to watch for are a b and c). It
> really P*sses me off to spend the money one spends on a brewer, and
> have to discover this stuff by yourself. With the price of testing,
> one really doesn't want too many expensive lessons that are due to
> the manufacturer not providing thorough instructions.
>
> I am reminded of a sign carved in a stone at the entrance to Stew
> Leonard's, a hugely successful dairy and produce store in our area.
>
> It says: Rule Number 1: The customer is always right.
>
> Rule Number 2: When the customer is wrong, see rule #1.
>
> What I mean by that is not "so there!" and I flounce out of the room.
>
> What I mean is that I am trying to demonstrate a customer need, and
> I really appreciate manufacturers who will try to address customer
> needs and not put the customer down for having them. Does this make
> any sense?
>
> Well, gotta go take a *shower* ; ))
>
> Chris Reid
>
>
>
>
>
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Received on Fri Dec 19 2003 - 12:16:18 EST

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