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Dissertation Information for Jennifer Lehr

NAME:
- Jennifer Lehr

DEGREE:
- Ph.D.

DISCIPLINE:
- Library and Information Science

SCHOOL:
- Rutgers University (USA) (1999)

ADVISORS:
- Ronald Rice

COMMITTEE MEMBERS:
- Lea Stewart
- Brent D. Ruben
- Gail Fairburst

MPACT Status: Fully Complete

Title: A multi-theoretic approach for exploring the role of measures in improving organizational performance

Abstract: This is a dissertation about organizational measurement. Organizations have long been concerned with measurement. Many would argue that intense organizational measurement has been present since the advent of scientific management and Taylorism and has resulted in the routine quantification of such areas as sales, profit, productivity, inventory, stock prices, and others. Given the increasingly competitive and rapidly changing marketplace for today's organizations, the measures used by organizations take on even greater importance. An organization's very survival might depend on its ability to measure, evaluate, and adjust its activities and performance in a timely fashion. But how do measures affect those individuals who are members of the organization? What do the measures used by an organization mean to the people who work there? How do they perceive these measures? How does individual understanding and use of measures contribute to organizational change? Finally, how do different theoretical perspectives help explain these relationships?

Taking a case study approach, this research summarizes, critiques, and applies four theoretical/paradigmatic approaches to exploring how measures impact the individuals of the organization and are interpreted by those individuals: an organizational learning approach, a Weickian sensemaking approach, a quality approach, and a critical theory approach. There are two primary outcome goals for this project. The first goal, a more pragmatic one, is to gain some insight into the measurement systems used in one particular organization. The second goal, which is more theoretical, is to explore the usefulness of each of these four approaches for exploring the issue of measures. Although case study findings are typically not generalizable, the insights regarding each of the four frameworks should be useful for further research in the area of organizational measurement.

MPACT Scores for Jennifer Lehr

A = 0
C = 0
A+C = 0
T = 0
G = 0
W = 0
TD = 0
TA = 0
calculated 2008-01-31 06:11:05

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Students under Jennifer Lehr

ADVISEES:
- None

COMMITTEESHIPS:
- None