Dissertation Information for Denise Ann Dowding BedfordNAME:
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SCHOOL: ADVISORS: COMMITTEE MEMBERS: MPACT Status: Fully Complete Title: Productivity, efficiency, and production functions in research library technical service operations
Abstract: The potential for increasing productivity of research library technical processing systems is investigated. This is a difficult question because research libraries are (1) complex organizations comprised of several unique systems, (2) not managed as economic systems; (3) do not measure the productivity of their operations; and (4) have no defined production functions. Methods to improve productivity can be investigated, but productivity cannot be investigated directly. The methodology approaches the question indirectly. Three research questions are asked. First, are there efficiency variations? Four efficiency measures are derived from the production management literature. Second, can the causes of variations be identified? Two scale factors (e.g., labor capacity and workflow volume) and four management factors (e.g., labor adjustment, production sequence, workflow variability system differentiation) are hypothesized to cause variations. Third, might factors that affect efficiency, affect productivity? Regression models test the relationships between factors and two components of productivity measure, (1) products generated, and (2) resources used. |
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