Dissertation Information for Clarence Lee Coffindaffer NAME: - Clarence Lee Coffindaffer
- (Alias) Clarence L. Coffindaffer
DEGREE:
- Ph.D.
DISCIPLINE:
- Library and Information Science
SCHOOL:
- University of Pittsburgh (USA) (1987)
ADVISORS: - None COMMITTEE MEMBERS: - Wendell Wray - E. J. Josey - Robert Croneberger - William Nasri
MPACT Status: Fully Complete
Title: An application and analysis of six output measures correlated with user satisfaction in the branch libraries of the Carnegie Library of Pittsburgh system
Abstract: This study analyzes six output measures as compared with user satisfaction of users of the 18 branch libraries of the Carnegie Library of Pittsburgh System. It was concerned with user satisfaction as expressed by adult users and six specific output measures defined as library services by the Public Library Association, a division of the American Library Association. The study was predicated on user satisfaction as an indicator of public library effectiveness.
To provide data for the research questions, two surveys were conducted. The first included the directors of all the 18 branch libraries. The second was a user survey of a sample of the registered adult borrowers at the branches. The sample of 410 for the user survey was drawn from the total number of registered borrowers of the branch libraries. The sample was distributed proportionally among all branches. Data analysis was accomplished using Statistical Package for the Social Science (SPSS) to compute the variables and the regression analysis. User satisfaction was used as the independent variable; the six output measures were the dependent variables.
No significant positive correlation was found between user satisfaction and any of the six specific output measures tested. This finding calls into question the use of output measures for the assessment of public library effectiveness and suggests that this is an area requiring further research.
| |
MPACT Scores for Clarence Lee Coffindaffer A = 0
C = 0
A+C = 0
T = 0
G = 0
W = 0
TD = 0
TA = 0
calculated 2008-01-31 06:23:04
Advisors and Advisees Graph
generating graph, please reload |