Dissertation Information for Patricia DewdneyNAME:
DEGREE:
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SCHOOL: ADVISORS: COMMITTEE MEMBERS: MPACT Status: Fully Complete Title: THE EFFECTS OF TRAINING REFERENCE LIBRARIANS IN INTERVIEW SKILLS: A FIELD EXPERIMENT Abstract: This field experiment investigated the effects of training librarians in communication skills appropriate for the reference interview. Two types of training were compared: neutral questioning, an approach based on extensive research into information-seeking behaviour (Dervin, 1977) and microskills, a counselling-based model adapted for librarians by Jennerich (1974). The study was designed as a 2 x 3 factorial experiment with a control group. The independent variables were time (before and after training) and the type of training. Outcome was assessed through satisfaction ratings assigned by library users, and through expert ratings of skills observed in transcribed reference interviews. |
MPACT Scores for Patricia DewdneyA = 2 Advisors and Advisees Graphgenerating graph, please reload |
Students under Patricia Dewdney
ADVISEES:
- Karen Fisher - University of Western Ontario (1997)
- Christine Donna Brown - University of Western Ontario (1998)
COMMITTEESHIPS:
- Norma J. Lundberg - University of Western Ontario (1990)
- Clara M. Chu - University of Western Ontario (1992)
- Jennifer J. Connor - University of Western Ontario (1992)
- Lynda M. Baker - University of Western Ontario (1994)
- Lynne McKechnie - University of Western Ontario (1996)