Dissertation Information for Fei YuNAME:
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SCHOOL: ADVISORS: COMMITTEE MEMBERS: MPACT Status: Fully Complete Title: Users' emotional and material satisfaction at the micro/macro levels in an academic library Abstract: In late 1990s, Gap theories and the LibQual model began to be widely accepted by research libraries in the U.S. Since then, library service evaluation and user satisfaction issues have been discussed in various aspects of both the research and professional literatures of library and information science. Although the research presented herein is concerned with the evaluation of library services from users' perspectives---like LibQual, for example---integrated other perspectives proposed in recent years by library researchers, including emotional and material satisfaction, service encounter and overall service satisfaction, and user satisfaction at the micro and macro levels. Specifically, the interrelationship of material and emotional satisfaction with the satisfactions at the micro and macro levels was investigated. In addition, this study sought to clarify factors or attributes of library services that contribute to user satisfaction at the micro and macro levels. Finally, the study examined how users' emotional and material satisfaction contribute to overall user satisfaction and user behavior, including user library use behavior in the short term (immediate next time information seeking) and the long term (library use loyalty). |
MPACT Scores for Fei YuA = 0 Advisors and Advisees Graphgenerating graph, please reload |
Students under Fei Yu
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