Whilst this report reported on at Mashable is done by an independent research group commissioned by Microsoft, the resulting graphics completely overstate the importance of Outlook and of Microsoft in the creation of email culture and use. M$FT was very very late to the party and Outlook continues to fail to play well with most standards due in large part to a creative misreading of the RFCs and a continuing impulse to embrace and extend the protocols. Not that M$FT hasn’t contributed to my own decision to quit email despite the perceptions, reported here, that email is so essential that it cannot be abandoned.