Troubleshooting
If you cannot open a file:
- Try again after a few minutes. Servers can become overloaded.
- Check that the URL was entered correctly.
- If you are using a proxy server, check that it is configured correctly.
- If other TCP/IP applications, such as e-mail and FTP, are not working, there may be a problem with your network connection.
- Replace the domain name in the URL with the IP address of the server. If this works, your DNS (domain name system) server may not be working.
- If you are using a modem, check that the baud rate is set to the manufacturer's specification.
To display server messages:
- From the Edit menu, select Preferences.
- Select the Miscellaneous panel, if necessary.
- Select the Show Server Messages option.
Messages from servers often provide more detailed information than error messages from Redbaron. Server messages are displayed in the current document
window, not in a dialog box.
- Click OK.
To display technical information about your system:
- From the Help menu, select About Redbaron.
- Select the Support button.
To save the information displayed, select the Save button.