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Dissertation Information for Pamela Snelson

- Pamela Snelson

- Ph.D.

- Library and Information Science

- Rutgers University (USA) (1993)

- Ronald Rice

- Nicholas Belkin
- Tefko Saracevic
- Rick Detweiler

MPACT Status: Fully Complete

Title: Relationships between access and use in information systems: Remote access to and browsing of online catalogs

Abstract: Ownership of personal computers, automation of information resources and installation of campus networks allow increased access to academic information systems. An interesting research question arises: How is accessibility related to the use of information systems? This study examined two groups of online catalog users segregated by their method of access to the online system: access via terminals located in the library or remote workstations connected to the campus network. An online survey collected demographic data, perceptions on source and terminal accessibility, and information on usage, task variety and search satisfaction. Transaction logs furnished data on browsing behavior, while interviews of both groups of users provided additional information about remote use.

Results indicate that remote use of online information systems is comparable to traditional in-library use. There are no statistically significant differences in information source accessibility, browsing, task variety or satisfaction. However, overall perceptions of accessibility are high for both groups and contribute to subjective satisfaction. Task variety may be a function of accessibility and is also a contributing factor to satisfaction. Since these results do not support the original model, a revised model consonant with the data is proposed.

The trends noted above are not limited to libraries and other information centers. Online catalogs are but one application of interactive computer systems. Automated teller machines and shopping via CompuServe are two examples of business transactions that are now conducted from remote sites. When considered in this broader context, online catalog searching is an example of human interaction with computers. Research conducted within the framework of online catalogs will be useful in the larger category of human adaptation to technological innovations.

MPACT Scores for Pamela Snelson

A = 0
C = 0
A+C = 0
T = 0
G = 0
W = 0
TD = 0
TA = 0
calculated 2008-01-31 06:10:09

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Students under Pamela Snelson

- None

- None