Dissertation Information for Hammadi Ali Al-Tunisi
MPACT Status: Fully Complete
Title: This study analyzes six output measures as compared with user satisfaction of users of the 18 branch libraries of the Carnegie Library of Pittsburgh System. It was concerned with user satisfaction as expressed by adult users and six specific output measures defined as library services by the Public Library Association, a division of the American Library Association. The study was predicated on user satisfaction as an indicator of public library effectiveness.
To provide data for the research questions, two surveys were conducted. The first included the directors of all the 18 branch libraries. The second was a user survey of a sample of the registered adult borrowers at the branches. The sample of 410 for the user survey was drawn from the total number of registered borrowers of the branch libraries. The sample was distributed proportionally among all branches. Data analysis was accomplished using Statistical Package for the Social Science (SPSS) to compute the variables and the regression analysis. User satisfaction was used as the independent variable; the six output measures were the dependent variables.
No significant positive correlation was found between user satisfaction and any of the six specific output measures tested. This finding calls into question the use of output measures for the assessment of public library effectiveness and suggests that this is an area requiring further research.
Abstract: This study attempts to investigate the current situation of cooperative programs and activities which exist among Saudi University and special libraries. In addition it identifies the problems and barriers encountered in developing a National Information Network System (NINS) for Saudi Arabia. The study focuses on the attitudinal factors including resistance to technology, personal ego, lack of motivation and willingness to act, and negative feelings toward sharing library resources which may exist among librarians and library administrators. Opinions of these groups in addition to library users concerning the desirability and feasibility of establishing such a network were obtained.
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