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Dissertation Information for Richard David Lankes

- Richard David Lankes
- (Alias) David Lankes

- Ph.D.

- Library and Information Science

- Syracuse University (USA) (1998)

- Michael Eisenberg

- Charles R. McClure
- Joan Alice Deppa
- Gisela M. von Dran
- Ruth Villency Small
- Stuart Allen Sutton

MPACT Status: Fully Complete

Title: Building and maintaining Internet information services

Abstract: This study addressed the problem of Internet information services having to meet the increasing information demands of users in the dynamic Internet environment. The purpose of this research was to use K-12 digital reference services as a starting point to better understand the process of building and maintaining Internet information services. This study had three specific objectives: (1) to build and apply a conceptual framework based on complexity research, literature, and the researcher's experience; (2) to use this conceptual framework to empirically describe how organizations, specifically K-12 digital reference services, build and maintain services in the dynamic Internet environment; and (3) to seek commonalties across these descriptions. In order to accomplish these objectives the following research questions were asked: (1) What are exemplary K-12 digital reference services' detectors (i.e. inputs) for Internet agent types, internal inputs, and influences external to both the Internet and the organization? (2)What are exemplary K-12 digital reference services' rules for processing the input from detectors and, through resources, building and maintaining effectors (i.e. services)? (3) What are exemplary K-12 digital reference services' effectors (i.e. outputs) used to meet users' information needs?

This study used qualitative methods (elite interviews and document analysis) to elicit descriptions of six exemplary K-12 digital reference services. These descriptions were then compared across organizations to find commonalties.

MPACT Scores for Richard David Lankes

A = 1
C = 6
A+C = 7
T = 1
G = 1
W = 1
TD = 1
TA = 0
calculated 2012-08-15 19:23:53

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Students under Richard David Lankes

- Todd E Marshall - Syracuse University (2011)

- Makiko Miwa - Syracuse University (2000)
- Woojin Paik - Syracuse University (2000)
- Kristin Eschenfelder - Syracuse University (2001)
- Silvia Barcellos Southwick - Syracuse University (2001)
- Jeffrey Pomerantz - Syracuse University (2003)
- Christina Leigh Deitz - Syracuse University (2011)