Login

Publications  •  Project Statistics

Glossary  •  Schools  •  Disciplines
People Search: 
   
Title/Abstract Search: 

Dissertation Information for John Gabriel Jaffe

NAME:
- John Gabriel Jaffe

DEGREE:
- Ph.D.

DISCIPLINE:
- Library and Information Science

SCHOOL:
- Simmons College (USA) (1999)

ADVISORS:
- Jerry P. Miller

COMMITTEE MEMBERS:
- None

MPACT Status: Fully Complete

Title: Library services for distance learners : a gap analysis investigation

Abstract: This study of service quality in library services provided to distance learners employs the SERVQUAL instrument. SERVQUAL is a standard survey instrument designed to examine perceptions and expectations of quality service in any industry. This study examines whether differences exist among expectations of service on the part of distance
learners, librarians in provider libraries, in "victim" libraries, and distance education administrators and faculty. The purpose of this research is primarily to improve the knowledge of library service quality that is provided to distance education students. The study reveals
differences in expectations and perceptions of service that exist among librarians, administrators, faculty, and distance learners.

MPACT Scores for John Gabriel Jaffe

A = 0
C = 0
A+C = 0
T = 0
G = 0
W = 0
TD = 0
TA = 0
calculated 2008-01-31 06:33:23

Advisors and Advisees Graph

Directed Graph

Students under John Gabriel Jaffe

ADVISEES:
- None

COMMITTEESHIPS:
- None