Dissertation Information for John Gabriel JaffeNAME:
DEGREE:
DISCIPLINE:
SCHOOL: ADVISORS: COMMITTEE MEMBERS: MPACT Status: Fully Complete Title: Library services for distance learners : a gap analysis investigation Abstract: This study of service quality in library services provided to distance learners employs the SERVQUAL instrument. SERVQUAL is a standard survey instrument designed to examine perceptions and expectations of quality service in any industry. This study examines whether differences exist among expectations of service on the part of distance |
MPACT Scores for John Gabriel JaffeA = 0 Advisors and Advisees Graph |